Dear Members,
I am writing to inform you about an important update to our credit and refund policy. It seems like everywhere you go these days, whether they are restaurants or dentist offices, businesses want to charge you credit card transaction fees of up to 3% just to pay your bill. I personally don’t like them and here at The Connection, we will do all we can to include credit card processing fees in the cost of doing business and not charge an extra fee.
However, the rise in credit card transaction fees is a real challenge faced by many organizations, including ours. To address this, we have been actively seeking ways to minimize these costs and are pleased to announce that we have partnered with a new payment processor. This partnership allows us to eliminate additional third-party fees, helping us to better manage our expenses.
Despite these efforts, we must also take additional steps to ensure the financial health of our organization. Therefore, we will be enforcing our existing credit and refund policies more strictly. You can find them on our website here. Refunds will be rare exceptions and only granted by the Executive Director. Additionally, we will be increasing our refund processing fee to $25. This change will take effect on November 1.
We know mistakes happen, we make them too. However, paying a credit card fee for program purchases and then paying the fee again in order to process refunds for classes, especially those that were never intended to be taken, negatively impacts our bottom line. Our goal is to continue providing you with the highest quality services while maintaining the financial health of our organization. We want to avoid paying credit card transaction fees where possible and avoid passing that cost on to you as an additional fee.
If you have any questions or concerns, please do not hesitate to contact us at info@theconnectiononline.org. We value your membership and appreciate your understanding.
Thank you for your continued support.
Respectfully,
Chris Bonner
Executive Director